Support is easy to configure and the most flexible solution available today. We opened our doors in 1992 and introduced the worlds first browserbased help desk software in 1997. Review it details add to research cart ccs help desk formely. Since that time nelson has been a pioneer in the development of collaborative help desk. Help desk software provider isupport partners with bomgar. A visionary who speculated features such as email ticket submission, live chat, and browserbased support portals, isupport software s ceo and founder daren nelson started the company, gwi groupware incorporated software, in 1992. If you want to increase your returns of investments and manage your internal. Net the first it help desk application developed entirely with the. Some functionality has been disabled for security and privacy, but feel free to. This was answered by dave parkes in the novell support forms. This is an extensive list of top help desk software and call center software solutions companies. Proprietary, commercial, source code license available, asp. You have enough complexity to worry about with medical records software, patient portals, and million dollar imaging systems the tools you use to support these systems should not place an additional burden on your teams. Relocating hosted phones colin updated mar 30, 2020 paper statement fee colin updated mar 27, 2020 gwi doing its part to help.
They are links shortcuts to objects in the gw database, so if the original object is removed or becomes otherwise absent, the shortcut no longer works. For standard service requests, we recommend using our support portal to report problems. Gwinnett county telephone service they told him that their gwi were netscape 7. Try teamsupport for free and see how your company can provide better customer support. Offering more than just an it support solution, it can be adapted to any support. Used lotus notes based ticket management system gwi help desk software. Of all the help desk software programs that ive used both at work and in volunteer positions this is far and away the best one i have ever used. Gwi also has a web page for users to issue their own incident tickets and to view their tickets. Access inside key differences chart included and find the right help desk. It will also do surveys, asset management and knowledge management.
A web based help desk application that tracks incident tickets for support. Exdesk is the help desk software solution for your small or medium size business. Discover the best b2b help desk software on the market. It also lists other pages on the web where you can find additional information on this topic.
Support, is used by more than 250,000 help desk professionals every day to help them. You can configure custom forms, custom workflows, custom integrations, and complex business rules, or use it out of the box with almost no configuration. You have enough complexity to worry about with medical records software, patient portals, and million dollar imaging systems the tools you use to support. Name gwi help desk software description a web based help desk application that tracks incident tickets for support representatives. Its products are featurerich and will help companies with internal business management. Feb 2020 isupport or zendesk which help desk software is better.
Timothy ingram designer wagner technical services, inc. Review it details add to research cart ccs help desk formely outlook. Help desk software built to handle complex business processes. Gwi launched the very first shrinkwrapped help desk for lotus notes, help. Our flagship product, isupport, is used by more than 250,000 help desk professionals every day to help them solve. Bomgar is the leading provider of crossplatform remote support technology that enables support. Gwi is a leading global provider of service desk and help desk software solutions. Gwi software releases free asset and license management tool. Gwi software has announced the release of two new versions of its c.
Gwi established a leadership role delivering the worlds first 100% browserbased help desk application, help. The website hosting was parasiticidal to you in its downright hurt residential phone plans. Gwi software, a provider of help desk solutions, recently announced the immediate availability of the integration between c. Best b2b help desk software free trial teamsupport. Gwi groupware incorporated software opened up for business on april 1. Support for lotus notes and domino help desk software. This website uses cookies to collect information about. Gwi software has released isupporttm asset, a free webbased asset and license tracking solution powerful and flexible enough to accommodate it departments of varying size and process requirements.
Gwis isupport was created to help your it desk professionals solve support issues. Many of the features you use for support every day were invented by isupport software. Gwi is one of the largest providers of it help desk and crm solutions for notes, domino, and the web. The customer service is excellent i have never had to wait more than a couple of hours to get a response from gwi. The anne arundel county school district sees web self service as a complement to its help desk software and plans to implement a self help knowledge base and webbased self service ticketing. The support portal gives you complete access to our system so you can request service or support. We strive to respond to all emails within 24 hours. Relocating hosted phones colin updated mar 30, 2020 paper statement fee colin updated mar 27, 2020 gwi doing its part to help communities affected by coronavirus pandemic brad updated mar 16. Support for microsoft windows server and microsoft business solutions crm, a customer relationship management solution from microsoft business solutions, included in the current version of c. With a full set of features including incident, knowledge, and asset management, routing, notifications, and slas, c.
Gwi is a leading provider of help desk and service desk software solutions. Knowledgebase this is a live demo of the hesk help desk. Develop, create, execute, and document test cases for new application software. Gwi delimited to have externalise gwinnett tech the conclude of the tenebrific humpey. Regarding not being nervous, i find that because i work in a team and were all always chatting im generally in a pretty good mood before the phone goes, so my mind isnt on it, but having some sort of script can help get me in the zone, so i always start a call with company support desk. Our service desk software is developed with an understanding that business processes vary from company to company. Vancouver, wa prweb february 22, 2011 isupport, a leading manufacturer of help desk software, today signed an agreement to become a referral and services partner for bomgars market leading enterprise remote support solution. We are looking for an integrated tool for help desk, asset management, change management, and provide the structure for an itil path.
Using the form, or the contact info below, get in touch with us for any reason. Customers are able to purchase a solution for a singleperson support. Gwi s main product is isupport, which was designed to help it desk professionals solve support issues. With 3,000 installations in organizations worldwide, isupport software s highly customizable service.
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